Lync federation issue or external network issue User identity issue or provisioning issue Multiple users from both inside and outside our organizationĬan't join a Skype for Business Online meeting from a single computerĬan't join a Skype for Business Online meeting from multiple computers Multiple users from outside our organization Multiple single user from inside our organization IssueĪ single user from inside our organizationĪ single user from outside our organization That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers.
from outside our organization.Can't join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.īe aware that each column and each row are mutually exclusive. Read the table as in the following example: However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer.
This table is provided to help scope the problem to a certain category. When you have the answers to these questions, see the following table to determine the kind of issue that you're dealing with.
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